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Service providers

Who processes data for Therapatic

Edura runs Therapatic with a small number of service providers. Each one holds customer data only under a contract with Edura that includes data processing terms.

The service providers that hold customer data
ProviderWhat it does for usWhere
Amazon Web Services (AWS)What it does for usHosting, databases, file storage, encryption keys, logs, security monitoring, and sending email (Amazon Simple Email Service).WhereUnited States
VercelWhat it does for usHosting and delivery of our web application, including the requests your browser makes and your IP address.WhereUnited States
StripeWhat it does for usPayment processing for purchases on the web, and calculating the VAT on them. Stripe never receives a child's information or any clinical information.WhereWhere Stripe processes the payment
AnthropicWhat it does for usThe AI models behind Hieka, Therapatic's AI assistant, where a workspace has it switched on, under an agreement that provides zero data retention.WhereUnited States

Other recipients

  • Apple and Google, when you buy a subscription through the App Store or Google Play. They process that payment under their own terms.
  • Sentry, for crash reports from our mobile apps, if we switch crash reporting on: only under a data processing agreement, with no names, email addresses or health information, and with IP address storage turned off.

Our commitments

  • No service provider holds customer data without a contract with Edura that includes data processing terms.
  • Organizations get 30 days' notice before a new provider starts to handle their data.
  • We do not give personal data to advertisers or data brokers, and we use no analytics, advertising or tracking tools.
Read the Privacy Policy