Get help using the platform, managing your account and subscription, and accessing your data. Browse the answers below or contact support.
Therapatic provides software for organizations, professionals and families. Technical support helps you use the platform; it is not a care service, a channel for reporting a child's circumstances or an emergency-response service.
Choose “Forgot your password?” on the sign-in page to reset your password. If you can't sign in at all, email support from the address on your account; we verify your identity before we change anything.
The pricing page shows the one price you pay in your country; where we charge VAT, it is already inside that price. A subscription bought through the App Store or Google Play is cancelled in that store. For a question about a charge or an invoice, email support.
You can delete your account yourself, on the web or in the apps. Clinics keep the records they made about your care.
To get a copy of your data, or to ask for it to be corrected or erased, email privacy@therapatic.com. We verify your identity and reply within one month.
Therapatic does not give medical advice. For a question about a child's therapy, goals or progress, talk to the clinician or clinic providing the care.
The companies that run parts of the service for us, what each one does, and where.